JOB OPENING: SERVICE COORDINATOR

Key Responsibilities:

– Service Call Management: Answer and schedule service calls, including maintenance and repair work, ensuring timely and efficient service delivery.

– Invoicing and Accounts Receivable: Manage service invoicing and accounts receivable, ensuring accuracy and timeliness. This is a critical component of the role.

– Customer Service: Acquire new clients, manage client experiences and expectations, and resolve conflicts with diplomacy and professionalism.

– Scheduling & Coordination: Coordinate spa deliveries, site inspections, and other service-related activities. Plan opening schedules, track client sign-ups, and maintain accurate records to ensure proper payment and service delivery.

– Contract Management: Create and update service contracts, ensuring all forms are accurate and promptly sent to clients.

– Inventory Management: Order parts, monitor inventory, and track the status of parts to ensure timely availability.

– Field Work: Occasionally perform in-field tasks such as delivering items, taking photos, or meeting with clients. This role primarily involves office work with some PR responsibilities.

– Vehicle Maintenance: Schedule and manage vehicle maintenance to ensure all service vehicles are in optimal condition.

Required Skills and Qualifications:

– Customer Service Excellence: Strong commitment to providing outstanding customer service, with excellent listening skills and a client-focused approach.

– Departmental Support: Understand how the service department integrates with and supports other departments within the company.

– Communication Skills: Exceptional verbal and written communication skills, with the ability to articulate clearly and professionally with clients and team members.

– Profitability Focus: Demonstrated concern for the profitability of the service department, ensuring efficient and cost-effective operations.

– Teamwork: Enjoy working in a collaborative team environment and within an office setting.

– Interpersonal Skills: Diplomatic and professional communication skills, with the ability to resolve conflicts and manage client relationships effectively.

– Experience: Minimum of 2 years of experience in a similar role within a service department.

Benefits:

– Competitive salary

– Health, dental, and vision insurance

– Paid time off and holidays

– Professional development opportunities

– Friendly and supportive work environment

How to Apply:

Email hiring@cvilleaquatics.com If you are passionate about delivering top-notch service and have the skills and experience required, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and why you would be a great fit for this role.

Charlottesville Aquatics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

JOB OPENING: SPA AND BILLIARDS SALES

Are you passionate about sales and looking for an exciting opportunity in the pool, spa, and billiards industry? At Charlottesville Aquatics, we are seeking a motivated and customer-oriented individual to join our retail team as a Spa and Billiard Salesperson. In this role, you will not only sell high-quality hot tubs, pools, game tables, and billiards tables but also contribute to the development and analysis of our marketing strategies. Your dedication and success in this position will directly impact the growth and profitability of our business.

What You’ll Do

• Engage with customers both in person and over the phone to showcase and sell our exceptional spas and billiards tables.
• Upsell and cross-sell accessory items to enhance the customers’ spa and billiards experience.
• Maintain accurate logs of sold hot tubs and game tables, as well as those in inventory and delivered.
• Collaborate with our team to develop and implement effective marketing strategies.
• Contribute to the planning and execution of spa and billiards table advertising campaigns.
• Organize and manage spa and table mailing lists and referral programs using computer systems.
• Establish and maintain a structured lead follow-up program to maximize sales opportunities.
• Stay informed about the latest industry trends, particularly regarding Watkins Manufacturing and Brunswick Products, our trusted partners.
• Assist customers with technical inquiries, providing guidance on spa operation, maintenance, and basic troubleshooting.
• Coordinate hot tub deliveries and ensure excellent customer service throughout the process.
• Maintain a clean and inviting spa display area, regularly testing and maintaining proper chemical balance.

Hours

Monday – Friday 10:00 am – 6 pm

Saturday – 9:00 am – 5:00 pm

*We close one hour early from mid-October through mid-April.

Job Requirements

• In-person, on-site work at our Charlottesville, Virginia store at 3275 Berkmar Drive.
• Ability to travel to customer locations throughout central Virginia. Employee must provide their own transportation.
• Previous experience in sales, within the spa and/or billiards industry, is ideal but not required.
• Exceptional communication and interpersonal skills.
• Strong professional customer service orientation with a genuine passion for helping people.
• Excellent organizational abilities to maintain accurate records and manage multiple tasks.
• Proficiency in computer systems and willingness to learn new software.
• A self-motivated approach to achieving sales targets.
• Knowledge or willingness to learn about water care products and their usage.

 What We Offer

• Competitive compensation package with potential for bonuses based on performance.
• A supportive and collaborative work environment where your contributions are valued.
• Opportunity for professional growth and advancement within the company.
• Access to industry training and resources to enhance your expertise.
• Employee discounts on our wide range of spa and billiards products.
• The chance to be part of a successful team dedicated to providing exceptional customer experiences.

Join our team today and make a splash in the spa and billiards industry! Apply now by sending your resume to hiring@cvilleaquatics.com and become an integral part of our retail business.

JOB OPENING: BILINGUAL CONSTRUCTION LABORER NEEDED (Haga clic aquí para obtener más información en español.)

We’re in search of a BILINGUAL full-time construction laborer. We will train the right person for the job. You do not have to have previous experience in the swimming pool industry. The most important thing is that you meet the following requirements:

• Clean, neat and conscientious.
• Dedicated to serving the homeowner.
• A self-motivated individual who works well with others
• Willing to work early, stay late or both as needed to meet our customers’ needs.
• A properly documented worker who is interested in a long-term position with a unique company.

Do you care about being known for doing a good job?

Is your standard of excellence more than just “good enough?”

Charlottesville Aquatics, an award-winning, equal opportunity Virginia pool builder that is looking for a smart, friendly face to add to our service team. Established in 1973, our reputation has been built on providing pool service that sets us apart from everyone else. We believe that every job is an opportunity to show customers why we are the best. We are an upbeat, detail-oriented, helpful company with a “can-do” attitude.

If this sounds like a good fit for you, please fill out the form and send your resume.

JOIN THE CHARLOTTESVILLE AQUATICS TEAM AS A SERVICE TECHNICIAN

At Charlottesville Aquatics, we view our customers as part of our family and we do what it takes to make sure they’re happy. We make it easy for our customers to work with us. We don’t wait for them to call us. We call them first because average isn’t good enough. We’ll be honest; Charlottesville Aquatics is not for everyone. If you hate teamwork, don’t like talking to customers, are inflexible, and resistant to hard work and professionalism, then we’re probably not for you. We’re looking for friendly, hardworking people who have a service-oriented attitude, understand professionalism, love to solve problems, and thrive in a fast paced service-driven environment. You must have an assist and support type personality and love doing whatever it takes to exceed customer expectations every time.

Successful candidates possess the following:

Competencies

• Ethical, highly motivated, and takes pride and ownership in all tasks that fall under his/her responsibility.
• Meet scheduled deadlines in a fast-paced, service-driven environment.
• Good verbal communication skills and enjoys helping others.
• Positive attitude, strong work ethic, and willingness to learn.
• Flexible and able to work well with a diverse group of personalities.
• Possess and display effective listening skills with an emphasis on customer Satisfaction.
• Have your own tools.

Education and/or Experience

• High School diploma or GED.
• A minimum of three successful years as a service technician.
• Thorough knowledge of proper swimming pool cleaning methods and techniques, and use of swimming pool chemicals.
• Electrical and plumbing experience is required. HVAC and gas experience a plus.
• Valid driver’s license and excellent driving record required.
• Forklift driver certification preferred.
• Ability to effectively present information and respond to questions from team members and customers. Must communicate with customers.
• Ability to swim.

We offer a competitive salary and cool benefits including paid time off, holidays, and overtime.

Fill out the form and send your resume with a note telling us why you want to be part. EOE AA M/F/Vet/ Disability.